Account Linking Issues

Incident Report for Tuition.io

Resolved

This incident has been resolved.

Posted Jun 21, 2019 - 12:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 21, 2019 - 10:19 PDT

Identified

We are experiencing linking issues with certain servicers and are in the process of readying a fix.

Posted Jun 21, 2019 - 08:54 PDT

This incident affected: Employee Web Portal (Account Linking) and API (Account Linking).