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Past Incidents
Aug 25, 2016

No incidents reported today.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - This incident has been resolved.
Aug 19, 18:30 PDT
Identified - We are currently experiencing issues linking Navient loans. We will provide an update when this is resolved.
Aug 19, 11:38 PDT
Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - This incident has been resolved.
Aug 17, 09:35 PDT
Investigating - Users are experiencing issues resetting their passwords in Internet Explorer 11.

Known good browsers include Google Chrome, Firefox, and Microsoft Edge. You may also reset your password on a smartphone using its built-in browser.
Aug 11, 11:48 PDT
Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - This incident has been resolved.
Aug 15, 10:03 PDT
Identified - We are experiencing issues linking loans with any servicer that prompts you with an MFA question while logging in. The root cause of the problem has been identified, and we are working on a fix.
Aug 15, 08:31 PDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.